Shipping policy

Effective Date: June 24, 2026
AuctionPure prioritizes fast, secure and cost-free shipping for all global customers. This shipping policy outlines our standardized delivery rules, processing procedures, regional delivery standards and after-sales logistics solutions, applicable to all orders placed on our official Shopify store.

Zero-Cost Global Shipping Benefits

All orders placed at AuctionPure qualify for 100% free standard shipping worldwide. No minimum order value is required for both United States domestic orders and all international orders. For a small number of remote, inaccessible regions with limited logistics coverage, a regional delivery surcharge may apply. All potential extra fees will be clearly displayed at checkout before payment, ensuring full transparency for every customer.

Dual Regional Delivery Timeframe

We support shipping services across the United States and most global countries and regions. The comprehensive estimated delivery window for all orders is 10 to 22 business days after successful shipment. As a general rule, domestic orders within the United States enjoy faster transit and delivery speeds. International orders may experience minor delays due to cross-border customs clearance, local logistics scheduling, seasonal congestion, weather conditions and other objective uncontrollable factors. All delivery times are estimated and serve as reference only.

Order Verification & Processing Rules

Once customer payment is confirmed and verified, our warehouse team will complete product inspection, packaging and shipment arrangement within 1–3 business days. Order processing is suspended on weekends, public holidays and major promotional events. Orders accumulated during peak sales periods will be processed in chronological order, with slight delays possible to guarantee packaging quality and shipping safety.

Real-Time Logistics Tracking Access

Upon successful dispatch of your order, our system will automatically send a shipping confirmation email to your registered email address, including an exclusive tracking number and official tracking link. Please allow 24-48 hours for the courier system to synchronize and update logistics data. If your tracking status is stagnant, unupdated or displays abnormal information, please reach out to our support team for timely verification and resolution.

Customs Charges & User Responsibilities

All international cross-border shipments may be subject to import duties, customs clearance fees and local sales taxes imposed by the destination country’s customs authority. These additional charges are not covered by our free shipping service or product pricing, and are the sole responsibility of the purchasing customer. AuctionPure strictly complies with international shipping regulations and conducts accurate, truthful commodity declaration for all packages.

Shipping Restriction Terms

To ensure safe and successful delivery, we do not deliver to PO boxes, military addresses, sanctioned territories and areas with unstable logistics coverage. We reserve the right to suspend or cancel any order that cannot be fulfilled normally due to regional shipping limitations.

Lost & Damaged Shipment Solutions

Customers are required to inspect package condition and product integrity immediately upon receipt. For damaged, defective, missing or incorrect items caused by transit issues, please provide valid photo or video evidence and submit a support request within 48 hours of delivery. For packages officially confirmed lost during transportation, we offer two optional after-sales solutions: full order refund or complimentary reshipment.

Order Modification & Cancellation Rules

Customers may modify shipping addresses or cancel orders free of charge during the pre-shipment processing stage. Once the order is dispatched and enters transit, no modifications, cancellations or delivery intercept requests will be accepted. Any additional costs or losses incurred from customer-initiated delivery refusal shall be borne entirely by the buyer.

Policy Update Rights

AuctionPure reserves the right to update and optimize this shipping policy at any time without prior notice. All revised terms take immediate effect upon publication on our official website. Continued use of our store and placement of orders constitutes full acceptance of the latest policy terms.

Customer Support

For any inquiries regarding shipping status, delivery delays, logistics exceptions and related issues, please contact our professional support team: sales@auctionpure.shop